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Customer Care Job at Wema Bank Plc – Apply

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Wema Bank Customer Care Job
Wema Bank Customer Care Job

Customer Care Job at Wema Bank Plc – Applications are invited from interested and qualified candidates to apply for Job at Wema Bank Plc.

Wema Bank offers a range of retail and SME banking, corporate banking, treasury, trade services and financial advisory to its ever-expanding clients.

Operating a network of over 125 branches and service stations backed by a robust ICT platform across Nigeria, we are committed to long-term sustainability in our business whilst maintaining the highest standards of social responsibility, corporate governance, and diversity in our operations.

WEMA Bank Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Lagos, Nigeria.

Job Description:

Ensure the effective & efficient management of the Contact Center by providing first & second level support to customers and ensuring the resolution of complaints received across all channels.

Principal Duties and Responsibilities

  • Ensure that all customer engagement touchpoints [Calls, Emails, Twitter, Facebook, IG, YouTube, App Review, Web review pages etc] are up and running
  • Ensure we have enough manpower on each channel/touchpoint always
  • Ensure all queries and complaints from existing and potential customers are effectively and promptly resolved within SLAs.
  • Ensure high quality of customer interactions with the goal of keeping the customers happy.
  • Escalate all material and unusually difficult customer requests
  • Act as the first line of support and escalation for all customer complaints.
  • Coordinate and collate reports of all interactions.
  • Suggest and implement process and product improvements based on trends.
    Review, deal and grant approval (checker) for operational requests.
  • Identify development opportunities for the CX agents
  • Train, lead and support CX agents.

Qualifications and Requirements:

  • Good verbal and written communication skills.
  • Good leadership and people management skills
  • Ability to resolve customers’ queries.
  • Result oriented. Focuses on getting things finished.
  • Confidentiality
  • Strong Influencing and Persuasive Skills.
  • Ability to handle pressure/conflict.
  • Self-motivated.
  • Team Player
  • Excellent Interpersonal Skills
  • Good problem-solving skills
  • Ability to work with minimal supervision.

Other requirements:

  • Willingness to work on shifts (including weekends & public holidays

Method of Application

Interested and qualified candidate for “Job at Wema Bank Plc” should click the APPLY HERE button below.

APPLY HERE

Deadline: October 28, 2020

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University of Toronto Fung Yiu King Memorial Scholarship – APPLY

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university of toronto fung yiu king memorial scholarship

University of Toronto Fung Yiu King Memorial Scholarship: A financial assistance towards academic pursuits is the one good students demonstrable academic excellence deserve.

The University of Toronto is offering the Fung Yiu King Memorial Scholarship deserving international students commencing their studies at the university

This Scholarship is available to International Undergraduate students in any college or faculty with financial need and demonstrated academic excellence and community leadership.

  1. Scholarship Sponsor(s): University of Toronto, Canada
  2. Scholarships to be taken at: University of Toronto, Canada
  3. Scholarship Type: Educational award
  4. Scholarship Worth:
  5. Number of Awards: Not Stated
  6. Study Level: Undergraduate
  7. Nationality: International students

Fung Yiu King Memorial Scholarship Eligibility Criteria

There are no specific eligibility conditions; to be considered for the University of Toronto Fung Yiu King Memorial Scholarship, applicants are generally expected to:

  • Have a High school certificate or equivalent.
  • Be highly motivated, responsible, and able to work independently in a structured manner and as good interpersonal and communication skill.
  • Hold an offer for a full-time program at University of Toronto, Canada
  • Demonstrate academic excellence as scholarships applications are processed based on merit and evidence of leadership.

English Language Requirement: Applicants are required to provide evidence of meeting the University of Toronto’s minimum English language proficiency requirements.

Application Procedures

How-to-Apply: As part of the application process for this opportunity, candidates are required to take admission in the undergraduate degree coursework at the University of Toronto.

Thereafter, applicants can get enrolled by applying through the University of Toronto (Hong Kong) Foundation selection committee.

Application Deadline: Not Stated

Visit the Official website for further details

NYSC: 7 corps members to repeat service year in Abia State

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7 corps members to repeat service in Abia State
NYSC: Over 7 corps members to repeat service in Abia State

The National Youth Service Corps, NYSC, has said that seven corps members deployed in Abia for the Batch ‘B’ Stream 1, 2020/2021 will be repeat their service year for various offenses.

It was the State Coordinator of NYSC, Mr. Denis Jingi, who made this known during the Passing Out Parade (POP) of 2020 Batch B Stream 1 Corp members on Thursday, 21 October, 2021.

He also noted that two others got extension of their service year for some offenses.

“I congratulate the outgoing corps members on the successful completion of their national service.

“Most Importantly, I urge you to put into practice all that NYSC has taught you during the one year service.

“You should be good ambassadors of NYSC anywhere you may find yourself,” he said.

TrueTalkNews

Nnamdi Kanu: IPOB gives Federal Government conditions for dialogue.

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 IPOB gave Federal Government conditions for dialogue.
Nnamdi Kanu: IPOB gave Federal Government conditions for dialogue.

The Indigenous People of Biafra, IPOB, on Thursday gave the President Muhammadu Buhari-led Federal Government conditions for dialogue.

IPOB’s spokesman, Emma Powerful said the group would listen to the Federal Government when its leader, Nnamdi Kanu is released unconditionally.

Powerful also noted that the Federal Government should set a date for the referendum of Biafra.

In a statement he signed, Powerful insisted that Kanu committed no crime to warrant being arrested and prosecuted.

He maintained that Kanu should not be detained while terrorists are roaming the streets freely.

According to Powerful: “Our leader Mazi Nnamdi Kanu committed no crime to deserve persecution by the federal government that is openly hobnobbing with real terrorists and Fulani bandits but crushing peaceful agitators.

“We demand unconditional release of our Leader. He should not be in detention while real terrorists and mass murderers are parading freely on the streets.

“Nigeria government should prepare a date for the referendum on Biafra for people to decide where to stay either in Biafra or Nigeria. Those who want to sabotage Biafra freedom should wait for the referendum date.

“IPOB demands nothing other than unconditional release of our great leader, Mazi Nnamdi KANU, and a date for the Biafra referendum.

“We are not interested in any dialogue unless our Leader, Mazi Nnamdi KANU is released before we can sit with anybody for discussion.”

Breaking: Court returns Nnamdi Kanu to DSS, Adjourns case till November

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Nnamdi Kanu case
Nnamdi Kanu case

The case of the leader of the Indigenous People of Biafra, IPOB, Mazi Nnamdi Kanu, has been adjourned to November 10, 2021.

TrueTalkNews gathered that Justice Binta Nyako of the Federal High Court, Abuja, had postponed the case to November 10.

Ifeanyi Ejiofor, Nnamdi Kanu’s lead counsel, had asked the court to transfer him from the custody of the DSS to Kuje prison. But Binta Nyako, the judge, refused the application.

Nnamdi Kanu was driven away by the DSS from the courtroom, and he will remain in their custody until the next hearing date.

The IPOB leader who pleaded not guilty has been facing charges of terrorism and an attempt to overthrow the Nigerian government.

Security operatives barred journalists, lawyers and staff of the FHC from entering the Court premises.

Others stopped from access the court room include former Anambra governor, Chukwuemeka Ezeife, Omoyele Sowore, Senator Andy Uba, etc.

From Transcorp Hilton through the Ministry of Justice and Abia House, a heightened presence of a combined team of Police, Army, Department of State Services operatives estimated to be over 3,000 can be seen

Recall that the Biafra leader was reportedly rearrested in Kenya and extradited back to Nigeria on the 27th of June, 2021.

The secessionist was then arraigned before Justice Binta Nyako who ordered his remand in the custody of the DSS until his next trial date which is July 26 and 27.

The DSS however failed to produce the Biafra activist in court on the said date citing logistics reasons, hence the postponement of trial to today.