Customer Care Job at Wema Bank Plc – Apply

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Wema Bank Customer Care Job
Wema Bank Customer Care Job

Customer Care Job at Wema Bank Plc – Applications are invited from interested and qualified candidates to apply for Job at Wema Bank Plc.

Wema Bank offers a range of retail and SME banking, corporate banking, treasury, trade services and financial advisory to its ever-expanding clients.

Operating a network of over 125 branches and service stations backed by a robust ICT platform across Nigeria, we are committed to long-term sustainability in our business whilst maintaining the highest standards of social responsibility, corporate governance, and diversity in our operations.

WEMA Bank Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Lagos, Nigeria.

Job Description:

Ensure the effective & efficient management of the Contact Center by providing first & second level support to customers and ensuring the resolution of complaints received across all channels.

Principal Duties and Responsibilities

  • Ensure that all customer engagement touchpoints [Calls, Emails, Twitter, Facebook, IG, YouTube, App Review, Web review pages etc] are up and running
  • Ensure we have enough manpower on each channel/touchpoint always
  • Ensure all queries and complaints from existing and potential customers are effectively and promptly resolved within SLAs.
  • Ensure high quality of customer interactions with the goal of keeping the customers happy.
  • Escalate all material and unusually difficult customer requests
  • Act as the first line of support and escalation for all customer complaints.
  • Coordinate and collate reports of all interactions.
  • Suggest and implement process and product improvements based on trends.
    Review, deal and grant approval (checker) for operational requests.
  • Identify development opportunities for the CX agents
  • Train, lead and support CX agents.

Qualifications and Requirements:

  • Good verbal and written communication skills.
  • Good leadership and people management skills
  • Ability to resolve customers’ queries.
  • Result oriented. Focuses on getting things finished.
  • Confidentiality
  • Strong Influencing and Persuasive Skills.
  • Ability to handle pressure/conflict.
  • Self-motivated.
  • Team Player
  • Excellent Interpersonal Skills
  • Good problem-solving skills
  • Ability to work with minimal supervision.

Other requirements:

  • Willingness to work on shifts (including weekends & public holidays

Method of Application

Interested and qualified candidate for “Job at Wema Bank Plc” should click the APPLY HERE button below.

APPLY HERE

Deadline: October 28, 2020

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